How to Stop Losing Good Referrals

How to stop losing good referrals

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Description

Fixing the Digital Disconnects That Cost Lawyers Clients

For lawyers, word-of-mouth referrals remain the #1 source of new business. Yet many firms are experiencing a troubling trend: referrals are being made, but conversations never happen.

Consider this scenario: Sarah, a respected business lawyer, discovered that 75% of her accountant referrals were researching her online, then choosing someone else. The culprit? Her digital presence failed to validate her actual expertise.

The modern referral journey has fundamentally changed.

Today, 90% of referred prospects will research you online before making contact. This critical “digital validation” phase determines whether they’ll reach out or continue searching elsewhere—even with a warm personal recommendation.

What you'll learn

During this practical, implementation-focused webinar, you’ll discover:

  • How to make your invisible expertise visible to referred prospects who need confirmation you’ve handled cases like theirs before
  • The 9 digital checkpoints that referred prospects evaluate before making contact (and how to optimise each one)
  • How to strategically place credibility markers that validate the recommendation your referral source has provided
  • Simple techniques to lower the commitment threshold for initial contact, making it easier for referred prospects to start a dialogue
  • A prioritised approach to fixing referral leakage that you can begin implementing immediately after the webinar
Who should attend?

This webinar is specifically designed for:

  • Law firm owners and partners of smaller practices (1-10 partners)
  • Practice managers responsible for business development

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