Description
Because these days, anyone can leave a review – whether they should be able to or not…
Ready to spend 15 minutes learning how to handle negative reviews from opposing parties, people you couldn’t help, or sometimes people you’ve never even spoken to?
Join us for a quick, live training session to give you a practical framework for responding to these particularly frustrating situations.
Why This Matters
- Handle reviews from non-clients who expected the impossible
- Deal with opposing parties trying to damage your reputation
- Respond to people you’ve never actually worked with
- Maintain your professional reputation while addressing false claims
What We'll Cover In 15 Minutes
- Common types of problematic reviews (and how to spot them)
- A framework for responding when the reviewer was never your client
- Effective strategies for handling reviews from opposing parties
- Templates and examples of professional responses
What You'll Walk Away With
The knowledge and access to our practical, free response framework will help you:
- Craft responses that subtly highlight when a reviewer wasn’t a client
- Address false claims while staying professional
- Turn these frustrating situations into opportunities to showcase your professionalism
This live training session is perfect for anyone who’s ever received a scathing review from someone your firm couldn’t represent. If you have to deal with these frustrating drive-by reviews, this is for you.
Event Details
- Tuesday, 3 December at 12:00 pm AEDT
- 15 minutes of training + 15 minutes for questions
- Zoom (link provided following registration)
- Free
- Recording: We'll record the training portion (but not the Q&A so that you can ask anything)
- Bonus: You'll get our Standard Operating Procedure (SOP) for dealing with bogus reviews
